With the advent of AI, personalized service and interaction has become a thing of the past. Case in point…a friend of mine was in a convenience store a few days ago and started to check out and was told to just lay the items on the scanner. There was a person behind the register, but I am assuming they were only there to monitor the checkout system. They did not touch money from any customer or have much interaction with customers.
AI is moving at such a rapid pace, we cannot fathom what the future holds or even what we will see in the coming year as far as how AI will affect jobs and how people interact with each other. Of course, some new jobs will be created because of AI, but there will be a transition period for everyone.
There is nothing wrong with AI, but here at Nay and Associates, we strive to have a personal relationship with all our clients. When you deal with us, you are talking to an actual person (me). There is no automated system that you must work through. You are talking directly with the person in charge.
And that personal relationship we have with all our clients was really brought to light this past year. We have had a difficult year personally, and I want to acknowledge everyone that was so supportive of our family.
First, We want to thank you (our clients) for allowing us to assist with your computer needs this past year. Often, we work with clients dealing with stressful situations, such as the loss of a loved one, a partner in the business, or cyberattacks. Often issues arise with clients other than just computers and we are there to assist as best we can.
This year seemed to be worse than most for several of our clients and for us as well.
Within a week’s time in November, we experienced an emotional rollercoaster. My daughter-in-law had a premature birth that caused complications for both mother and baby. They are fine now, but it was frightening for bit. A few days later, a long-term client/friend passed away suddenly. That same day, the Donoho Hotel in Red Boiling Springs where Penny and I got married 40 years ago burnt down. Two days after that my father succumbed to bladder cancer. We traveled to Ohio for his celebration of life.
While we were gone, another friend/client/local business had a devastating car wreck. Another had a daughter that had surgery complications They are both recovering now.
During one of the most difficult times for our family, we have been deeply moved by the outpouring of love, compassion, and support from each of you. Your kindness has been a light in our darkest days.
From heartfelt messages and thoughtful cards, to messages, to meals, flowers and simply being present every gesture has reminded us that we are surrounded by an extraordinary community.
Local businesses (the BNI Vibe Tribe and members of the BNI Core Group) and my Dad’s church (Southern Hills Baptist Church in Cambridge, OH) who stepped in to help, friends who offered their time, and clients who extended patience and understanding. Please know that your generosity has not gone unnoticed.
Your support has not only comforted us but has also strengthened our belief in the power of God, connection and community. We are truly blessed to work and live among such caring people.
From the bottom of our hearts, thank you for standing with us. Your compassion has been a source of healing, and we will carry your kindness with us always.
If you are interested in learning more about securing your computer systems send an email to jnay@jimnay.com. You can also call or text us at 615-443-4842.
With deepest gratitude,
Jim Nay
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